Privacy
At HoloVault, your privacy matters to us. We are committed to protecting your personal information and being transparent about how it is used.
By using our website, you agree to the practices outlined below.
1. Information we collect
When you place an order, contact us, or browse our store, we may collect information including:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely through Shopify and payment providers)
- Order history
- Device and browsing information
- IP address and cookies
2. How we use your information
We use your information to:
- Process and ship orders
- Communicate about your purchases
- Provide customer support
- Improve our website and store experience
- Prevent fraud or suspicious activity
- Send occasional store updates or promotions (only if you opt in)
3. Payments & security
Payments are processed securely through Shopify and trusted payment providers. HoloVault does not store full credit card information on our servers.
We take reasonable steps to protect customer data and maintain secure systems.
4. Cookies
Our website may use cookies and analytics tools to improve website performance, remember preferences, understand visitor behaviour, and help provide a smoother shopping experience.
You can disable cookies through your browser settings if preferred.
5. Sharing information
We do not sell or trade your personal information. Your information may only be shared with trusted third parties required to operate the store, including Shopify, payment providers, shipping and courier services, and analytics and fraud prevention tools.
6. Email marketing
If you subscribe to updates or promotions, you may receive occasional emails from HoloVault. You can unsubscribe at any time using the unsubscribe link in emails.
7. International customers
If you place an order from outside New Zealand, your information may be processed through international platforms used by Shopify and related services.
8. Your rights
You may request to access, correct, or delete your personal information where legally permitted, or ask questions about how your data is used.
9. Third-party links
Our website may contain links to external websites or services. We are not responsible for the privacy practices of third-party sites.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
11. Contact
For privacy-related questions or requests:
HoloVault
New Zealand
Email: s.grant1104@gmail.com