Returns

At HoloVault, we are a small collector-focused Pokémon TCG singles store. Please choose carefully before purchasing, as we generally do not accept returns or change-of-mind purchases.

Due to the nature of trading cards, collectables, sealed products, and condition-sensitive items, all sales are considered final unless an item arrives significantly different from its listing description.

Condition & listings

We do our best to provide:

• Accurate card photos
• Honest condition notes
• Clear descriptions
• Careful packaging

Please review all photos and descriptions carefully before placing an order.

Returns we may accept

We may review return requests if:

• The wrong item was sent
• The item arrives damaged in transit
• The item received is significantly different from the listing

If there is an issue with your order, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item
• Photos of packaging if damaged during shipping

Non-returnable items

We do not accept returns for:

• Change of mind
• Incorrect purchases
• Minor condition differences
• Grading expectations
• Sealed product openings
• Buyer remorse

Shipping issues

Once orders are handed to the shipping provider, delivery times are outside of our control. However, we will always do our best to assist if an issue arises.

For any order concerns, please contact HoloVault through the store contact page or email provided on the website.